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Knowledge Base

Getting Started

  • Quickstart Guide

Accounts & Preferences

  • Account Creation
    • How do I create a free business account?
    • Who can apply for a business account?
    • Why do I need to open a business account?
    • Why is verification needed before I can access my business account?
    • My business has moderate to high support needs. Can you provide this?
    • How do I sign my Master Service Agreement?
  • Account Management
    • How do I access my client account dashboard?
    • How do I add additional users under my business account?
    • What roles can be assigned under my business account?
    • Where can I find my Master Service Agreement?
    • How can I change my account password?
    • How do I delete a business account?
    • How do I delete a user account?
  • User Preferences
    • How do I update my profile settings?

Billing & Payments

  • Payments
    • What payment methods do you accept?
    • How do I make a payment?
    • Are my payments safe and secure?
    • Why has my payment been declined?
    • Where can I view my billing history?
    • How do I update my payment details?
    • How can I contact the finance department?
  • Installment Payments
    • What are the different instalment payment options available?
    • Do I need to pay a deposit before the work can begin?
    • When is the final instalment payment due?
  • Recurring Payments
    • What are the different recurring payment options available?
    • How do billing cycles work for recurring payments?
    • Can I set up automated payments for my recurring charges?
  • Invoices
    • How do I receive an invoice for my order?
    • Where can I find my invoices?
    • What are your payment terms?
  • Prepaid Credits
    • Can I use my prepaid credits to pay for multiple services?
    • How are my prepaid credits applied to invoices?
    • Is there a minimum charge for any service rendered using prepaid credits?
    • Where can I find my prepaid credit balance?
    • When do my prepaid credits expire?
  • Fee & Charges
    • Do you collect sales tax on orders?
    • Is there a convenience fee on credit card purchases?
    • What is the process to reactivate my service?
    • Is there a fee for cancelling my service?
    • How much extra will I need to pay for a rush job?
    • What happens if I don’t pay my bill on time?
    • What happens if my payment is declined?
  • Refunds & Cancellations
    • What is your cancellation policy?
    • What is your refund policy?

Orders & Quotes

  • Order Creation
    • How do I place an order?
    • Do I need to create an account to place an order?
    • Can I place an order by email or over the phone?
    • Are international orders accepted?
    • Is there a minimum amount I need to order?
    • How do I enter my promo code?
    • What if I need to expedite my order?
  • Order Status
    • What happens after I place my order?
    • How soon do you process my order?
    • How do I check the status of my order?
    • Where can I find my order history?
    • How do I change or cancel my order?
    • How can I contact customer service?
  • Custom Quotes
    • How do I request a custom quote?
    • Where can I access my pending quotes?
    • How do I request changes or revisions to my quote?
    • What is the process for approving or declining a quote?

Services & Pricing

  • Pricing & Discounts
    • How does your pricing work?
    • Do you price match?
    • Are your prices negotiable?
    • Do you offer any promotions?
    • Are there any bundle offers available?
    • Are there any additional fees or hidden costs?
  • Fixed-Fee Services
    • Do you offer payment plans for fixed-fee services?
    • Do I get a discount if I pay the full amount upfront?
    • How do I cancel my fixed-fee service?
  • Prepaid Services
    • Which services can I access with a prepaid retainer?
    • Is there a discount available for bulk orders?
    • Is it possible to transfer funds from one prepaid account to another?
    • How do I cancel my prepaid service?
  • Subscription Services
    • Is there a free trial period or a money-back guarantee?
    • Are there limits on how much I can use or access during a subscription period?
    • What if I end up exceeding my usage limit?
    • Can I upgrade or downgrade my plan later?
    • Can I pause my subscription?
    • How do I cancel my subscription service?

Projects & Reports

  • Project Essentials
    • Kika Project Centre
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    • Project Workflow
    • Project Tags
    • Job Number
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    • Client Shared Folder
  • Work Requests
    • How do I submit a work request?
    • How are work requests processed?
  • Production Process
    • What information do I need to prepare for a project?
    • Where can I send you my resource materials?
    • How will we communicate throughout the project?
    • How do I track the progress of my project?
    • What if I need to change the scope of work for my project?
    • What if I’m not satisfied with the work presented to me?
    • Do you provide after-care support after the completion of a project?
    • Where can I find all my projects?
  • Project Deliverables
    • What file types are included with my project?
    • How will I receive my files during the production of a project?
    • Why can’t I open the file you provided on my computer?
    • Do I own the rights to the work once a project is completed?
    • How long do you keep my deliverables on file?
    • How can I get a copy of a deliverable?
    • Where can I find all my project deliverables?
  • Performance Reports
    • What type of reports do you provide?
    • When will I receive my report?
    • How do I download my performance reports?
    • Where can I find my maintenance reports?
  • Performance Dashboard
    • What’s included with my performance dashboard?
    • How can I access my performance dashboard?

Common Questions

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Quickstart Guide

13 min read

Start your journey with Kika on the right foot. Learn the basics of everything we have to offer to help you get set up for success.

Explore our core resources

Below are some handy resources available to you to make your experience with us an enjoyable and successful one. Take a few minutes to check them out!

Account Portal

Manage every aspect of your account in one place. Pay your bills online, view past orders, request custom quotes, update personal details, and more.

LEARN MORE
Project Centre

Get enhanced visibility and understanding of your projects. Track your projects, access your files, upload your resources, message the team, and more.

LEARN MORE
Online Store

Shop our entire selection of solutions designed to fit the needs of your business. Enjoy exclusive savings with our preferred rate plan and discounts.

LEARN MORE
Kika Insider Blog

Get the inside scoop on all the latest news, trends and insights in the marketing, design and technology space. Follow #kikainsider on social media.

GO TO PAGE
Knowledge Base

Check out our comprehensive library of helpful how-to articles, FAQs, support documentation and video walkthroughs.

GO TO PAGE
Support Helpdesk

If you have any questions or need help with anything at all, our support team is here to help. Submit a ticket or reach out to us by phone or email.

GO TO PAGE

Follow @kikamarketing for updates, tips & fun facts

Meet our account features

Our account portal includes a range of helpful features to make managing your account easier. Here’s a quick rundown of what’s included.

Request Quote

Request a custom quote for any service tailored to your needs.

Dashboard

Get an overview of your account and quickly access all the other features.

Shop

Access our online store for a more convenient shopping experience.

Lists

Create wishlists and organize saved items for future purchases.

Orders

Review past orders and stay up-to-date with recent purchases.

Billing

Pay bills and manage your accounts receivable, estimates and retainers.

Subscriptions

Manage your subscriptions, recurring charges and payment plans.

Projects

View all your projects, track their progress and send work requests.

Reports

Access your reports and dashboards to get insights into your campaigns.

Support

Get help for all your customer service and technical queries.

Settings

Manage your user profile, password settings, and currency preferences.

Profile

Manage your business details and main contact information.

Addresses

Manage the billing and shipping addresses used at checkout.

Team

Manage your team members’ user accounts and access privileges.

Agreement

Refer to your signed Master Service Agreement for your rights and duties.

Book a free session

Schedule a free one-on-one session and cover the topics you want. Go over the basics, dig into our key services and get answers to your questions.

BOOK A SESSION

Got any questions?

Our customer care team is here to answer any questions you may have about getting started. You can expect a reply within one business day.

ASK A QUESTION
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Updated on February 6, 2024
ON THIS PAGE
  • Explore our core resources
  • Meet our account features
  • Book a free session
  • Got any questions?

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About Kika

Kika is a full-service marketing agency led by a multidisciplinary team of marketing experts, creative designers and web developers. We craft and manage custom integrated solutions designed to optimize brand experiences. You can find us in Vancouver and Manila to better serve our local and international clients.

Kika acknowledges that it is situated on the unceded traditional territories of the xʷməθkʷəy̓əm (Musqueam Indian Band), Sḵwx̱wú7mesh (Squamish Nation), and səlilwətaɬ (Tsleil-Waututh Nation).

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