Unused prepaid credits expire after 90 days from the date of purchase. That means that any remaining credit balance on your account will be forfeited if it is not used within the specified timeframe. This industry standard policy helps us to manage our resources effectively and prevent abuse of the system by clients who may otherwise hoard credits indefinitely.
To ensure that our clients do not lose out on their investment, our team will reach out to those who have not used up their prepaid credits before they expire and provide them with an extension if necessary. We also encourage our clients to plan ahead and use their prepaid credits before they expire in order to take advantage of the available services.
