{"id":9921,"date":"2023-01-11T07:56:30","date_gmt":"2023-01-11T00:56:30","guid":{"rendered":"https:\/\/www.kika.ca\/kb\/?post_type=docs&#038;p=9921"},"modified":"2023-03-22T07:35:15","modified_gmt":"2023-03-22T00:35:15","password":"","slug":"why-cant-i-open-the-file-you-provided-on-my-computer","status":"publish","type":"docs","link":"https:\/\/kika.ca\/kb\/docs\/why-cant-i-open-the-file-you-provided-on-my-computer\/","title":{"rendered":"Why can\u2019t I open the file you provided on my computer?"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row row_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;143949&#8243; el_class=&#8221;betterdocs-text&#8221;][vc_column width=&#8221;1\/1&#8243;][vc_column_text uncode_shortcode_id=&#8221;124402&#8243; el_class=&#8221;link-blue underlink line-out line-blue&#8221;]If you\u2019re trying to open a file ending with .ai, .eps, .psd, .indd, etc., then you\u2019ll need Adobe Creative Suite or some other special software to open it. This is your fully editable source file if you wish to make edits to the work. If you want to preview the work, you can open the equivalent file ending with .pdf or .jpg. The free Acrobat Reader can be downloaded from the Adobe website.\r\n[\/vc_column_text][\/vc_column][\/vc_row]<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row row_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;143949&#8243; el_class=&#8221;betterdocs-text&#8221;][vc_column width=&#8221;1\/1&#8243;][vc_column_text uncode_shortcode_id=&#8221;124402&#8243; el_class=&#8221;link-blue underlink line-out line-blue&#8221;]If you\u2019re trying to open a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[355],"doc_tag":[],"knowledge_base":[299],"class_list":["post-9921","docs","type-docs","status-publish","hentry","doc_category-project-deliverables","knowledge_base-kika-faq"],"year_month":"2026-04","word_count":119,"total_views":"732","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"kika.dev","author_nicename":"admin","author_url":"https:\/\/kika.ca\/kb\/author\/admin\/"},"doc_category_info":[{"term_name":"Project Deliverables","term_url":"https:\/\/kika.ca\/kb\/knowledge-base\/kika-faq\/project-deliverables\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why can\u2019t I open the file you provided on my computer? | Kika Knowledge Base<\/title>\n<meta name=\"description\" content=\"Learn why you may be having trouble opening files provided by Kika on your computer and find solutions to fix the issue. 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